Very Important Information regarding your purchases from TopBM.
Timeframes for valid replacement requests
30 Minutes guarantee. Please do not request a replacement after an hour, two hours, or a day.
1 Day guarantee.
Your 100% guarantee for a replacement
When you contact support for a replacement, the store has the right to require a video of the purchase. Recording a video is optional, but it is your 100% guarantee to receive a replacement in case of failure.
Situations that do not qualify for a replacement
Blocking after performing an action (creating pages, campaigns, etc.) is not a reason for replacement.
If the email in the set is blocked, this is not a reason to replace the account.
If there is a ban on advertising activities on the account (except for accounts sold specifically as having already passed the advertising activity ban).
If your account was blocked after creating a Fan Page or Business Manager. This is often a trigger on new hardware. We advise resting the account in your anti-detect browser first.
If it is not possible to create a Business Manager on a Facebook account. If you specifically need BMs, please buy ready-made BM accounts.
If you bought an account with a token, uploaded it to auto-bay, and found there is no ad account. This is usually fixed by entering ADS (a rare bug, but it happens).
If you linked a Business Manager to your account and the network restricts full functionality (e.g., linking ad accounts). You may contact support for an up-to-date fix, but it is not a reason for replacement.
If you linked a card in billing and got blocked. You may contact support for a fix, but it is not a reason for replacement.
Best practices for using our products
Do not check purchased accounts with public checkers, and do not log in from low-quality or free proxies.
Accepted items are completely non-refundable. We only provide replacement accounts.
Buy only the amount of accounts that you can actively use in the near future to avoid warranty expiration.
We do not give advice on working with Facebook. Buy only if you already know how to use these accounts and tools.
